Frequently Asked Questions

Apartment will be fully cleaned

Yes, for regular service requests during business hours. We also offer a 24 hour emergency maintenance line

You can submit a work order through the resident portal or contact the leasing office

Service requests are responded to in the order received and we aim to have a turnaround time of 72 hours or less

No, you can grant permission to enter if you do not desire to be present

In the event of an after-hours lock out, you would contact the emergency maintenance line. A valid ID matching what is on your lease must be presented and a $75 trip charge will apply

Any major additions or modifications must be requested in writing and approved by management. Regular decorating such as picture frames and artwork are acceptable

Resident Clubhouse with Coffee Bar, 24 Hour Wellness Studio, Yoga Studio, Free Weights, E-Lounge, Conference Area, Bike Café, Game Room, Gathering Room, Paw Spa, Oversized Spa, Resort-Style Pool, Pickelball, Elevator Served

The pool is open daily from 9am-10pm

Yes, you get one complimentary unassigned carport space. We also have plenty of open parking and rentable garages

Washer and dryer are included in the units

Yes, we accept pets! Maximum of 2 pets per apartment home

$300 pet deposit and $35 monthly pet rent per pet

We currently adhere to the Greystar breed restrictions list. Please contact the office for more details

As a resident of the Cadence master-planned community, you can enjoy several parks within just a few minutes' walk, including a designated dog park.

Refrigerator, Dishwasher, Stove, Washer and Dryer included

No, but we have a partnership with CORT should you need to lease furniture

N/A

We offer 7-15 month leases

Yes, please contact the office for more details

We do not accept packages in the leasing office, however, we do have a private mail room as well as parcel lockers

The fitness center is open 24 hours

Free weights area, cardio and strength training equipent, chilled eucalyptus towels, yoga studio with on demand fitness classes

We follow City of Henderson quiet hours ordinance. We have a gathering space available for rent, please contact the office for more details

There are no fees to tour! We offer air-conditioned golft cart tours to help take the edge off the Henderson heat!

Walk ins are accepted! If you prefer an appointment, you can book one directly on our website. 

We are open 7 days a week! 

You can apply directly on our website at element12apartments.com

This varies depending on background and screening processing times. We aim to approve applications within 3-5 days when possible

We charge a $50 application fee per adult plus a $250 holding deposit. Application fees are non-refundable. Holding deposit is refundable if you are denied, or if you cancel within 48 hours of applying. If approved, holding deposit is applied to your final deposit at move in.

Contact the office for any specific questions or concerns. We are here to help!

Online portal or at the leasing office

Through the resident portal

Utilities (water, trash, sewer) are billed monthly and based on usage

Yes, renter's insurance is required. 

No utilities are included in the rent. 

You will need to call NV Energy to set up electricity 

Our apartment homes come pre-hooked up for Quantum Fiber. All you have to do is scan the QR code and select your desired monthly plan. You also have the option to go through any other internet provider of your choice.

Yes, we offer amazing resident referral incentives. Contact the office for more details

We allow 2 guests per unit. Guest must be accompanied by the lease holding resident in order to use the amenities

We currently do not offer this option

Subleasing is prohibited

Buy-out fee is equal to two months of rent

We are a 10 minute walk from the nearest public transportation stop

We are located within the Cadence Master Planned community

Clark County School District.  There are also several charter schools nearby, including Coral Academy of Science, Legacy Traditional School - Cadence Campus, and Pinecrest Academy.

Within a 5 minute walk

Yes, within the Cadence Community!

We have a Smith's, Costco, Target and Walmart all within a couple minute drive

There is a Starbucks and Coo Coo's Gourmet Coffee Café nearby

We are located right off the corner of Warm Springs and Boulder Highway. 100 E Warm Springs Rd Henderson, NV 89011

Warms Springs and Boulder Highway