Frequently Asked Questions
Apartment will be fully cleaned
Yes, for regular service requests during business hours. We also offer a 24 hour emergency maintenance line
You can submit a work order through the resident portal or contact the leasing office
Service requests are responded to in the order received and we aim to have a turnaround time of 72 hours or less
No, you can grant permission to enter if you do not desire to be present
In the event of an after-hours lock out, you would contact the emergency maintenance line. A valid ID matching what is on your lease must be presented and a $75 trip charge will apply
Any major additions or modifications must be requested in writing and approved by management. Regular decorating such as picture frames and artwork are acceptable
Resident Clubhouse with Coffee Bar, 24 Hour Wellness Studio, Yoga Studio, Free Weights, E-Lounge, Conference Area, Bike Café, Game Room, Gathering Room, Paw Spa, Oversized Spa, Resort-Style Pool, Pickelball, Elevator Served
The pool is open daily from 9am-10pm
Yes, you get one complimentary unassigned carport space. We also have plenty of open parking and rentable garages
Washer and dryer are included in the units
Yes, we accept pets! Maximum of 2 pets per apartment home
$300 pet deposit and $35 monthly pet rent per pet
We currently adhere to the Greystar breed restrictions list. Please contact the office for more details
As a resident of the Cadence master-planned community, you can enjoy several parks within just a few minutes' walk, including a designated dog park.
Refrigerator, Dishwasher, Stove, Washer and Dryer included
No, but we have a partnership with CORT should you need to lease furniture
We offer 7-15 month leases
Yes, please contact the office for more details
We do not accept packages in the leasing office, however, we do have a private mail room as well as parcel lockers
The fitness center is open 24 hours
Free weights area, cardio and strength training equipent, chilled eucalyptus towels, yoga studio with on demand fitness classes
We follow City of Henderson quiet hours ordinance. We have a gathering space available for rent, please contact the office for more details
There are no fees to tour! We offer air-conditioned golft cart tours to help take the edge off the Henderson heat!
Walk ins are accepted! If you prefer an appointment, you can book one directly on our website.
We are open 7 days a week!
You can apply directly on our website at element12apartments.com
This varies depending on background and screening processing times. We aim to approve applications within 3-5 days when possible
We charge a $50 application fee per adult plus a $250 holding deposit. Application fees are non-refundable. Holding deposit is refundable if you are denied, or if you cancel within 48 hours of applying. If approved, holding deposit is applied to your final deposit at move in.
Contact the office for any specific questions or concerns. We are here to help!
Online portal or at the leasing office
Through the resident portal
Utilities (water, trash, sewer) are billed monthly and based on usage
Yes, renter's insurance is required.
No utilities are included in the rent.
You will need to call NV Energy to set up electricity
Our apartment homes come pre-hooked up for Quantum Fiber. All you have to do is scan the QR code and select your desired monthly plan. You also have the option to go through any other internet provider of your choice.
Yes, we offer amazing resident referral incentives. Contact the office for more details
We allow 2 guests per unit. Guest must be accompanied by the lease holding resident in order to use the amenities
We currently do not offer this option
Subleasing is prohibited
Buy-out fee is equal to two months of rent
We are a 10 minute walk from the nearest public transportation stop
We are located within the Cadence Master Planned community
Clark County School District. There are also several charter schools nearby, including Coral Academy of Science, Legacy Traditional School - Cadence Campus, and Pinecrest Academy.
Within a 5 minute walk
Yes, within the Cadence Community!
We have a Smith's, Costco, Target and Walmart all within a couple minute drive
There is a Starbucks and Coo Coo's Gourmet Coffee Café nearby
We are located right off the corner of Warm Springs and Boulder Highway. 100 E Warm Springs Rd Henderson, NV 89011
Warms Springs and Boulder Highway
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Our team is always ready to answer your questions.